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Thank you for shopping at Zevarly.com. Please read this policy carefully. This is the Return, Refund, and Cancellation Policy of Zevarly. Kindly take a video before opening the package/products. We only accept replacements if the product is damaged. Reach/send us the video to support@zevarly.com. Without valid proof, we don't allow refund/replacement.

 

Returns & Replacements:

We issue replacements or exchanges only when you receive a missing product or a damaged product with valid proof. You must report this to us within 24 hours.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Shipping and COD charges are non-refundable.

We do not accept partial returns for products sold during sales. If you have received a faulty item, we will send a replacement. A replacement will ONLY be provided, and a refund can ONLY be issued in case the same product is unavailable.

Placed orders cannot be canceled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid, or a refund only for that particular item will be provided.

We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pick up the jewellery during courier service timings, typically 9 am IST to 5 pm IST. In case of person unavailability, a total of three attempts will be made for the courier to be delivered. If the courier comes back even after these attempts, the customer will be notified, and depending on the circumstances, they might or might not have to pay the return shipping charges for the courier to be sent once again. No refund shall be initiated for courier returns.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 5 to 7 working days. Consider the type of transaction, refunds will be transferred to your bank account.

You can raise your return request through the link:

 

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@zevarly.com or call +91-9830604530.

 

International Orders:

If you receive any defective product, contact us immediately by emailing us at support@zevarly.com with your Order ID and send us a video before opening the package/products of the defect. We will either provide you a credit note or refund the amount of the product.

If you need to cancel an order, please do so before your order is shipped. Once shipped, the order cannot be cancelled.

If you have received the product and you do not like it, it can be returned within 15 days. The shipping charges for sending the products back must be borne by the customer. The amount refunded to you will only be for the products, not the shipping charges. We unfortunately do not have an exchange policy for international customers.

 

Cancellation:

In case of order cancellation, please do so before it is shipped. Shipping and COD charges are non-refundable once the order is dispatched.

You can request for the cancellation of the order by e-mailing us at support@zevarly.com or call +91-9830604530. If in case the order is already been shipped, simply reject and return the products at the time of delivery.

We recommend contacting us for assistance if you experience any issues receiving our products.