Frequently Asked Questions

Step 1: Click on a product or category you like.
Step 2: Click Add to Cart or Buy Now.
Step 3: Click Checkout and complete your order details.

Need help? Reach our helpdesk at +91 98306 04530 or WhatsApp us, 10am–6pm, Monday to Saturday.

Zevarly uses GoKwik and Razorpay for all card payments and net banking — a standard, secure method for processing transactions. Your bank will share a One Time Password to authorise payment. Never share your card details or OTP outside the checkout process.

Reach out to our Customer Care at +91 98306 04530 or on WhatsApp, 10am–6pm, Monday to Saturday.

Yes, GST is included in all prices shown on the site.

For orders within India: Cash on Delivery, Debit and Credit cards, Net banking, and UPI or wallets like GPay, Paytm, Freecharge, and Mobikwik. We don't currently support international orders, but we're working on it.

Absolutely — call +91 98306 04530 to order with our helpdesk team. Some products or promotions may not be available by phone, but we'll suggest alternatives where possible.

You can still order — it may take up to 15 days for delivery. Contact us for more details.

Check our Returns and Refunds Policy for eligibility. Refunds are processed within 7 to 10 business days, in line with your bank's timelines.

For delivered orders, cancellation requests are only accepted if they meet our policy criteria — reach out at +91 98306 04530, 10am–6pm IST.

We stand by the quality of our products. If you're not fully satisfied, see our Returns and Refunds Policy for the full process.

Need to cancel after your order has shipped? Contact Customer Care at +91 98306 04530, 10am–6pm IST, and we'll guide you through it.

All deliveries require a signature. If you won't be available, arrange for someone reliable — a family member, colleague, or neighbour — to receive it. Zevarly isn't responsible for damages after delivery is completed.

Most orders dispatch within 24 hours, excluding Sundays and public holidays. Track live updates from your Account section or the Track Your Order page.

Yes — visit our store to explore our collections in person. Stay tuned as we expand to more locations.

Domestic orders typically arrive within 3–7 business days, or 10–12 working days for remote areas. For international orders, message us on WhatsApp.

Every product on our website is 100% genuine — designed and manufactured by Zevarly, with customer satisfaction as our top priority.

Our full inventory is housed in a dedicated warehouse, where we handle, organise, and dispatch every order with care — wherever you are.