Return & Refund Policy

At Zevarly, we are committed to providing premium-quality jewellery and a delightful shopping experience. Every product is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Please read our Return & Refund Policy carefully before placing your order.

1. Eligibility for Return & Exchange

We accept return or exchange requests only under the following circumstances:

• You received a damaged or defective product.

• You received an incorrect item.

• The product has a verified manufacturing defect.

To be eligible, you must notify us within 48 hours of delivery.

2. How to Request a Return or Exchange

To initiate a request, please email us at support@zevarly.com with:

• Order Number

• Customer Name

• Reason for return or exchange

• Clear photographs of the product

• Unboxing video (mandatory) for damaged, defective, or incorrect item claims

Our team will review your request and respond within 1–2 business days.

3. Exchange Policy

Eligible products may be exchanged for:

• Damaged or defective items

• Incorrect product received

• Size-related issues (where applicable)

Products must be:

• Unused

• In original condition

• Returned with original packaging, tags, invoice, and accessories (if any)

4. Refund Policy

Refunds are issued only if:

• A replacement product is unavailable, or

• Your return request is approved after our quality inspection.

Approved refunds will be processed to the original payment method within 5–7 business days after approval. Processing time may vary depending on your bank or payment provider.

5. Non-Returnable Items

Return or exchange requests will not be accepted for:

• Products damaged due to misuse, negligence, or improper handling

• Normal wear and tear

• Minor colour variations caused by photography or screen settings

• Requests made after the 48-hour reporting period

• Products returned without original packaging, tags, invoice, or accessories

6. Quality Inspection

All returned products undergo a quality inspection upon receipt. If the product does not meet the eligibility criteria, Zevarly reserves the right to decline the return, exchange, or refund request.

7. Important Information

• Products must be returned unused and in their original condition.

• The unboxing video is mandatory for claims involving damaged, defective, missing, or incorrect items.

• Shipping charges, if any, are non-refundable unless the error is on our part.

• Zevarly reserves the right to modify this policy at any time without prior notice.

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Customer Support

Email: support@zevarly.com

Our support team is always happy to assist you with any questions regarding your order.

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